Refund policy
Refund Policy
HOW TO RETURN ITEMS
We have a 14 – days return policy which means you have 14 days after receiving your item to request a return.
To be eligible for a return/refund your item must be in the same condition that you received it.
- All products must be returned within 30 days of receipt
- All products must be unworn, unwashed, unaltered and undamaged
- All products must have all original SG tags still attached
- Shipping back to SG registered address its at customers own cost
- Please save your tracking code as a proof of shipping
- All product must be returned with the original packing
You can contact us symag.sg@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return symag.sg@gmail.com
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damage or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Refundable Items
The following items and services are non-refundable unless otherwise stated- customized or personalized products services that have been completed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Remember it can take some time for your bank or credit card company to process and post the refund too.